We are an EdTech organization dedicated to offering top-quality online psychology courses, places a strong emphasis on protecting our Users’ privacy. This Privacy Policy describes how Indian Counselling Services collects, uses, maintains, and discloses any data we obtain from users (collectively known as Users) website or any related applications/platforms (“Services”). We are located in Delhi, India.
By choosing to utilize our Services, you agree to the collection and usage of data as per this Policy.
1. Information We Collect
We may collect personal identification information about Users through various methods, including, but not limited to when they visit our Site, register on it, enroll in courses offered on it, place orders through it, subscribe to its newsletters and responses or responds surveys conducted through it, responds surveys provided through it and filling forms on it as well as activities provided on it by us or related resources provided on it. These may include (but are not limited to):
- Contact Information: includes name, E-mail Address, Postal and Telephone numbers as well as your username and password for account login and payment processing (we do not store full credit card numbers).
- Educational Data (Optional): Enrollment information; progress data on course enrollment/completion/grading/feedback etc.; assignment details/grade feedback etc
- Non-Personal Information: includes technical details such as Browser type, Operating system version and version information as well as IP Address information from devices connected to internet service provider; Usage Details such as pages visited and time spent viewing pages with links clicked pertaining to course engagement activities such as videos watched or quizzes taken as well as referral sources;
- Cookies and Tracking Technologies: Information collected via cookies, web beacons and similar technologies (please see “Our Cookie Policies” section below for details).
2. How We Use Collected Information
Indian Counselling Services collects and uses User personal data for three primary purposes:
- To Provide and Improve Our Services:
Maintain and administer our website and online courses; enable enrollment of and access to courses (whether you are from any educational background); track student progress and offer educational support services; tailor learning experiences based on personal interests; develop new features, courses and services that enhance them all while troubleshooting technical issues as they arise;
- Processing Transactions:
To process payments for courses or services and send transactional emails/confirmations.
- Send Periodic Emails:
Our purpose for periodically sending out emails is twofold. First, to inform and update you regarding course enrollment or orders placed with us; secondly, occasional company news updates in regard to product or service updates that could benefit us both; finally we offer opt-out at any point!
- Enhance Customer Service:
Your data allows us to more efficiently respond to customer service and support needs and personalize user experiences.
- To Personalize User Experience:
As part of our efforts to understand how users as a group utilize services and resources available on our Site, we may aggregate certain user data.
- Research and Analytics:
Analysis and research on user trends, activity tracking and demographic information collection for aggregate use is used to gain a clearer picture of how our courses are being utilized and where improvements may be possible. Furthermore, this data helps us gain insight into learning patterns, effectiveness of course content as well as internal research needs for research purposes.
- Security and Fraud Prevention:
Protecting and upholding the security and integrity of our Services while combatting fraudulent activity is our mission.
- Legal Obligations and Compliance:
Compliance with any relevant laws, regulations, legal processes or governmental requests.
3. How We Protect Your Information
At our Site, we take steps to safeguard data collection, storage, processing practices and security measures against unauthorized access to or modification, disclosure or destruction of personal information such as usernames and passwords as well as transaction records stored there.
- Encryption and Access Control: For secure transmission over the internet, we utilize SSL/TLS encryption technology and limit access to personal data of our Users by authorized employees, contractors and agents who need this knowledge in order to operate, develop, or enhance our Services.
- Secure Servers: Our servers are housed in secure facilities with restricted access.
- Data Minimization: We only collect and store information that is essential for fulfilling the purposes outlined by this policy.
- Access Control: We adopt appropriate data collection, storage, and processing practices and security measures to protect against unauthorized access, alteration, disclosure, or destruction of your personal information, username, password, transaction information, and data stored on our Site.
4. Sharing Your Personal Information
No personal identification information of Users will be sold, traded, or rented to other parties; we may share generic aggregated demographic data not linked with individual visitors and users with our business partners, affiliates and advertisers for purposes as detailed herein.
As part of operating our business and providing our Services, we may share your information with third-party service providers, such as:
- Payment Processors: to process secure online payments
- Hosting Providers: to host our website and data storage;
- Email Marketing Services: Used for sending newsletters and updates (with your consent).
- Analytics Providers: Helped us better understand how our Users engage with our Services.
- Customer Support Platforms: To manage and respond to inquiries.
These third parties are legally obliged to maintain your information securely for its intended use only, while also staying within contractual restrictions regarding how it’s being used by us.
In certain circumstances, we may disclose personal data:
- Compliance with court orders, laws or legal processes; answering to government or regulatory requests for compliance purposes. Its Enforcement or application of our terms of use agreements, as well as billing/collection purposes.
- Indian Counselling Services may disclose information when we believe it necessary or appropriate in order to safeguard our customers, our rights or properties or ensure their safety – such as exchanging data with other organizations for fraud detection and risk reduction purposes. This could involve exchanging details between companies.
- As part of negotiations for any merger, sale of company assets, financing arrangement or the purchase or acquisition of all or a portion of our business by another entity.
- We do not sell, trade, or rent Users’ personal identification information to others. We may share generic aggregated demographic information not linked to any personal identification information regarding visitors and users with our business partners, trusted affiliates, and advertisers for the purposes outlined above.
5. Third-Party Websites
Users may come across advertisements or content on our Site which links directly or indirectly to sites and services owned and/or provided by third-party partners, suppliers, advertisers, sponsors, licensors or other third parties. While we cannot control what appears on these sites or links from them, nor can we be held liable for their practices; nor can we control whether their links change over time as new websites emerge; all links leading away from ours may change quickly as services evolve over time with different policies regarding privacy, customer service or browseability; any website linked or linked from ours must comply with that website’s own terms & policies before browsing/interacting with them or us being subject to their terms & policies set by those websites that host our Site or have links that point away from it and thus users should exercise extreme caution while engaging any website that hosts links or from us is subject to their terms & policies set by that website itself and not ours.
6. Cookies Policy
Our Site may use “cookies” to enhance User experience. When your web browser stores cookies on your hard drive for record keeping purposes and sometimes to track information about individuals. You have the ability to set your web browser either to ignore cookies entirely or notify you whenever a cookie is sent – however, if this option is chosen please be aware that certain parts of our Site may no longer function correctly as a result.
Cookies are tiny text files placed onto your computer or mobile device whenever you visit a website, often to enhance efficiency of operation and provide information back to its owners. We utilize cookies for various reasons, including:
- Strictly Necessary Cookies: Essential to ensure the website operates as intended (for instance login and course access).
- Analytical/Performance Cookies: Used to collect information about how visitors utilize our website, what pages they visit most often and any error messages displayed from pages on which errors arise – helping us improve how well it functions overall.
- Functionality Cookies: Functionality cookies allow the website to remember choices you make (for instance username, language or region preferences) as well as provide more customized features and provide more personalised experiences for each customer.
- Targeting/Advertising Cookies: These cookies enable advertisers to provide you with advertisements that are more pertinent to you and your interests, often through third-party advertising networks with permission from website operators.
7. Your Data Protection Rights
Depending on your location and applicable laws, you may have the following rights regarding your personal data:
- Right to Access: You have the right to request copies of your personal data.
- Right to Rectification: You have the right to request that we correct any information you believe is inaccurate or complete information you believe is incomplete.
- Right to Erasure (Right to be Forgotten): You have the right to request that we erase your personal data, under certain conditions.
- Right to Restrict Processing: You have the right to request that we restrict the processing of your personal data, under certain conditions.
- Right to Object to Processing: You have the right to object to our processing of your personal data, under certain conditions.
- Right to Data Portability: You have the right to request that we transfer the data that we have collected to another organization, or directly to you, under certain conditions.
- Right to Withdraw Consent: Where we rely on your consent to process your personal data, you have the right to withdraw that consent at any time.
To exercise any of these rights, please contact us using the details provided in the “Contact Us” section below. We will respond to your request within a reasonable timeframe and in accordance with applicable laws.
8. Children’s Privacy
Our Services are not intended for users under 13 years old. We do not knowingly collect personal information from children under 13, without parental approval and when discovered will take immediate steps to delete it from our servers. If you believe we might have information from or about anyone under 13, please reach out. If that occurs contact us here with details immediately so that it may be removed as quickly as possible from our servers.
info@indiancounsellingservices.com.
9. Changes to This Privacy Policy
Indian Counselling Services reserves the right to alter this privacy policy at any time and when we do so we will update its “Last Updated” date at the top of this page. Users are strongly advised to frequent check this page in order to remain up-to-date about how we are helping protect their personal data collected by us, to remain fully informed as to our efforts in doing so. You acknowledge and accept it is your responsibility to review and stay aware of modifications of this privacy policy regularly and stay aware of them as changes occur.
10. Contact Us
If you have any questions about this Privacy Policy, the practices of this site, or your dealings with this site, please contact us at:
