Visitor Relations Spec B - 403-Visitor Relations
Location- Mukilteo, WA (Onsite)
Duration: 6 months, Contract
Shifts: 1st shift 8:00 am – 6:00 pm
33-40 hours/week Thursday-Monday
Job Description: *This is a tour guide position*
Job Description:
Seeking experienced tour and guest service professionals to deliver world class experiences at , a public attraction which showcases and aviation/aerospace innovation. As one of Puget Sound’s most popular tourist attractions, welcomes more than 300,000 visitors every year to experience tours of the Everett factory along with a 26,000 square foot Gallery of interactive and educational exhibits showcasing a wide range of aerospace innovation and STEM learning concepts. In addition, the facility hosts special events and community activities, as well as various educational and public programming engagements.
Required Qualifications:
• 1 or more years' related work experience in a role which required strong customer service and communication skills
• Experience with a role that requires presenting, training, teaching, or acting in a client facing environment
• Experience working in a team environment
• Proven reliability, punctuality and regular attendance
• Flexible schedule with ability to work early mornings, mid-days, evenings, weekends and holidays
• Must be able to work in standing or walking positions for up to six (6) hours per shift
Preferred Qualifications:
• Six months’ experience giving public tours and/or public speaking
• Six months’ experience with technology related to events, exhibits, or POS
• Proficient with Microsoft Office tools
• Any experience with Boeing and/or Future of Flight
• Education/experience typically acquired through basic education (e.g. High School diploma/GED) and typically 4 or more years' related work experience or an equivalent combination of education and experience (e.g. vocational school/Associate+2 years' related work, Bachelor, etc.).
Ability to Perform the Following Requirements:
• Current required schedule: Thursday through Monday, 100% onsite.
• Punctual attendance and compliance with daily team rotation and break schedules
• Ability to speak intermittently for 90 minutes at a time, 3-4 times daily
• Professional written and verbal communication skills, information retention skills
• Frequent walking on various surfaces and standing
• Occasional stair climbing/descent
• Occasional to frequent sitting
• Occasional grasping/handling and keyboarding/mouse use
• Limited lifting, reaching, carrying, pushing/pulling up to 20 pounds, gripping, squatting, neck and head rotation, bending and twisting
• Ability to use: radio, microphone, computer, cell phone, writing implements, cleaning supplies, PPE equipment
Education / Experience:
Education/experience typically acquired through basic education (e.g. High School diploma/GED) and typically 1 or more years' related work experience or an equivalent combination of education and experience (e.g. vocational school/Associate).
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