We’re looking for a proactive, detail-oriented Operations Lead to join our fast-growing team in Seattle, WA. This field-based role is ideal for someone who thrives on solving problems, leading by example, and ensuring every property meets the highest standards of quality and guest satisfaction.
What You’ll Do:
Lead Property Turnovers: Oversee the full apartment preparation process—from coordinating housekeeping and maintenance teams to conducting detailed inspections before guest check-ins.
Own Onsite Readiness: Assemble furniture, troubleshoot WiFi and tech setups, and carry out small repairs to ensure every apartment meets our standards before move-in.
Field Coordination & Team Supervision: Act as the go-to person in the field, managing relationships with external vendors, housekeeping staff, and building personnel to ensure seamless operations.
Perform Quality Control: Conduct thorough property inspections using mobile checklists, flag issues, and ensure that every space meets our cleanliness, functionality, and design expectations.
Hands-On Support: Step in to help with urgent needs—whether that’s swapping out furniture, fixing appliances, delivering essentials, or solving guest lockouts.
Drive Efficiency: Manage and maintain our corporate vans and inventory stock, ensuring supplies and tools are always available and organized.
Requirements:
-1–3 years of experience in a supervisory or team lead role—ideally in field ops, facilities, hospitality, or housekeeping
-Comfortable performing basic handyman tasks and minor repairs
-Physically capable of lifting 30Ibs and being active for most of the workday
-Tech-savvy—familiar with tools like Slack, G Suite, and mobile apps
-Strong communicator with a customer-first mindset and a positive, can-do attitude
-A flexible team player who thrives in a dynamic, constantly evolving environment
-Availability to work the following schedule: Friday-Tuesday (9am-5pm) or Thursday-Monday (9am-5pm)
-Valid driver’s license
-Ability to drive a company van-sized vehicle
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